Having trouble signing in or verifying your email? These are the most common causes and fixes.
Verification email not arriving
Check your spam or junk folder.
Confirm you signed up with the correct email address.
Wait a few minutes, then request a new verification email.
Can't sign in
Double-check your email and password (watch for caps lock).
If you've forgotten your password, reset it — see Resetting your password.
Make sure your email is verified; you must confirm it before signing in.
🖼️ Image slot — The login screen highlighting the email and password fields.
Invitation issues
If you're joining a firm and the invitation won't accept, make sure you're signed in with the same email address the invite was sent to. An invitation sent to a different address can't be accepted while signed in as someone else — sign out and use the invited email. Invitations can also expire, in which case ask for a fresh one.
Still stuck?
Contact support with the email address you're using and a description of what you see, and we'll help you get in.