Intercom Test Workspace

Automatic case refresh (Auto-Sync) is on by default and is what keeps your cases current without any effort. An admin can control it from Settings → Case Sync.

Use the Auto-Sync toggle to enable or disable automatic refresh for your firm.

1. Go to Settings → Case Sync.
2. Use the Auto-Sync toggle to enable or disable automatic refresh for your firm.

🖼️ Image slot — The Case Sync settings page with the Auto-Sync toggle.

With Auto-Sync on, hearing dates, stages, statuses, and orders update on their own, and hearing reminders stay accurate. If you turn it off, your cases will only change when someone uses Refresh from Court or edits them by hand.

Disposed cases and manually-added cases are never refreshed automatically regardless of this setting.

Control automatic case refresh for your firm.

Turning auto-sync on or off

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Turning auto-sync on or off

Change the setting

We recommend leaving it on