The Sync Health view gives admins a quick read on how well your cases are staying up to date. Find it under Settings → Case Sync.
What the numbers mean
Total Cases Tracked — how many cases are set to refresh automatically.
Synced (Last 24h / 7d) — cases successfully updated recently.
Failing — cases Gaveli has tried but couldn't update over several attempts. These usually resolve on their own; persistent ones may need a look.
Never Synced — cases that haven't had a successful update yet, often very new additions.
Sync Disabled — cases not being refreshed (for example, disposed cases or manually-added matters).
🖼️ Image slot — The Sync Health panel showing the totals and a list of failing cases.
Fixing failing cases
The page lists cases that are having trouble, with the option to retry them. A common cause is a court record being temporarily unavailable — these clear up by themselves. If a particular case keeps failing, open it and try Refresh from Court, and check that its identifiers are correct.